![]() ![]() I hadn’t made a mistake or misremembered the listing – it was changed. And the picture of the set that was on LEGO’s site when I placed my order? It showed 6,002 pieces, too. #Lego mosaic software#It turns out he had downloaded visual assets for this set directly from LEGO around the time I ordered the set on the 1st, in preparation for writing an article about the mosaic software associated with the kit. I was discussing the situation with fellow Brothers Brick contributor Edwinder Signh. Here’s what the page looked liked when I checked on it on the 7th.Īnd then things got really weird. ![]() I fired off a few emails to customer support, and left a review on the site pointing out the problem. But then I noticed the set picture showed a part count of 4,502. So I went back to the LEGO site, and sure enough the set information showed 6,002 pieces. I did the whole ‘price per part’ thing to try and see if it was better to get this or another Beatles art set.” (For the curious, the other two parts are a brick separator and a grey baseplate.) So I was expecting 1,200 of each color, but the set only had 900 of each. The set is mainly 1×1 plate in five colors – black, white, yellow, dark grey and light grey. The part count on the box was 4,502, not 6,002. But the bigger problem came to light when I was talking with my wife about the bulk plate in the mosaic kit…and noticed something shocking. First, my VIP coin’s case was all scratched up, thanks to the tissue-paper wrapping they ship in. When I got the kit, I was in for some disappointment. $130 USD is more expensive than the Art kits, but it comes with 6,002 pieces, so it’s still a good deal.” ![]() It uses square plates instead of the round elements in the Art sets, but I might want to try out a ‘standard’ plate image in the near future. “There’s that new ‘Personalized Mosaic Portrait’ set. Unfortunately, the great parts-pack of the Harry Potter Mosaic set was out of stock. As usual, I wanted to get more parts to make my own mosaics. But since you have to attach a VIP redemption to an order, I had to buy something. The Pirate-themed VIP coin offer had just gone live, and I wanted to make sure I got one. But what do you do when the 6,002-piece set you order arrives and it only has 4,502 pieces? Somewhere along the way, LEGO substantially changed the number of pieces included in this set. When LEGO announced their new 40179 Personalized Mosaic Portrait kit, I quickly found an excuse to buy it. It’s fair to say I’ve spent a lot ( a lot a lot a lot) of money on LEGO mosaic kits and related parts over the past year. Frequent readers may also recognize my name from the LEGO Art super hero mosaics I’ve been building lately. My name is Chris Doyle, and I’m a contributor here at The Brothers Brick. While many of the products we review are provided for us by LEGO itself (which doesn’t mean, of course, that we always give them positive coverage), just like most of you, we also buy a lot of LEGO through regular retail avenues. However, we recently encountered an unfortunate scenario that left a bad impression. The products are generally high quality, and when errors occur they are quick to issue replacements. The LEGO Company is well-known for its excellent customer service. ![]()
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